Directdial is a PBX, or Private Branch Exchange
This refers to the enterprise phone system that handles inbound and outbound calls, both internally and externally for an organization. Traditionally, PBX systems function on copper phone lines.
The PSTN, or Public Switched Telephone Network, is the worldwide telephone line system accessed by the public. Unlike PSTN phone systems, PBX systems are private and primarily used as business phone systems.
How does a PBX work?
Traditional PBX telephone systems work by utilizing physical, on-premises copper landlines and a PBX box through which users share a given number of phone numbers and lines. There are several iterations of the PBX system now, from the original analog to the top-of-the-line hybrid and cloud-based systems that utilize VoIP.
Directdial is built on Twilio technology, which allows for the routing of “shared telephone numbers” to add many dedicated phone lines as there are area codes is the United States.
Our plan is to grow Directdial into a full feature IVR and CRM, Lead Management System.
Our Exciting feature And Service
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24 x 7 Service
We offer a 24-hour administration and our help group will be there for you should you experience any startling issues!.
Voice Message
Since you have the client's telephone number, you can send a voice message just as an instant message, for a more customized insight.
Unlimited Minutes
Customers can make use of the IVR systems at any time of their convenience as it performs its task 24 hours a day within 7 days a week.
Intelligent Call Routing
Dispense with long call lines by wisely directing each guest to the correct division and specialist.
Voicemail
Facilitate your callers to leave a voicemail when none of your agents aren't available.
Highquality Message
A quality message map serves as a tool to ensure consistent messaging cross-functionality internally and across channels and touchpoints externally.
We Built Directdial on a Hosted PBX
Cost Saving
As the original self-service tool, IVR technology has long been a cost savings mechanism.
Targeting
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Result
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